Finalists for the Excellence in Customer Service Award
We’re proud to share that Certora Training has been named a finalist in the Excellence in Customer Service Award at the East Midlands Chamber (EMC) Derbyshire Business Awards.
Customer service is at the core of what we do. Being named a finalist reflects the care, consistency and commitment our team brings to every conversation, from the very first enquiry through to course delivery and ongoing support.
Our Reason
We chose to enter the EMC Derbyshire Business Awards because we want to celebrate the journey we’ve been on and the standards we set for ourselves everyday. Our growth over the last 35+ years has been driven by listening to our customers, understanding their challenges and evolving our services to deliver training that is consistent, reliable and cost-effective.
Entering the awards has given us the opportunity to step back and reflect on what we do well, while recognising the people across our business who deliver excellent customer service. It also allows us to benchmark ourselves against best practice, challenge our processes and demonstrate the importance we place on quality and service.
As an ISO 9001-accredited organisation, continuous improvement is key to how we operate. Being shortlisted for this award highlights that our approach to customer service is making a real difference for our customers.
What This Recognition Means
Winning the Excellence in Customer Service Award would be an incredible achievement for our team, as customer service sits at the forefront of our business. It would recognise the role we play as an extension of our customers’ Learning & Development teams, providing not just training, but trusted guidance, practical support and compliance expertise that helps keep people safe and operations running smoothly.
Most importantly, it would acknowledge the collective effort across the whole business. Every team contributes to delivering a tailored, end-to-end service that our customers rely on.
Our Approach to Customer Service
Our approach to customer service is built around putting people first. From the first point of contact, our customers speak directly with knowledgeable team members who understand their industry, equipment and compliance requirements, supported by highly skilled and experienced instructors.
We tailor our training to suit individual operational needs while maintaining standards set by accrediting and awarding bodies. Our flexible, customer-led approach ensures training is relevant, compliant and effective in real-world working environments.
Our teams are structured by sector, allowing us to build strong relationships and provide informed, consistent support. Customers always speak directly with trained team members, never automated systems, and benefit from personalised advice and solutions.
We continuously invest in our people through training, coaching and development to ensure they have the skills, confidence and knowledge to deliver excellent service. Performance is measured through feedback, quality calls, internal audits and KPIs, with customer satisfaction sitting at the heart of our quality management system.
Our commitment to listening, adapting and improving has driven our growth and continues to shape the business. With a customer service score of 9.4 out of 10, we’re proud of the experience we deliver, and remain focused on constantly finding ways to improve.
If you’ve had a positive experience with our team and our customer service, we would appreciate you taking a moment to leave us a Google review. Your feedback helps us continue to deliver the level of service our customers expect.